Monday-Friday, 9AM-5PM Mountain
(UTC-7:00 standard, UTC-8:00 daylight)
We like diagnostic attachments!
Repro cases help us help you, however successful delivery of emailed attachments can be troublesome.
- Need to send an .exe? Place it inside a password protected ZIP file to get past the email filters. Don’t forget to tell us what password you used!
- Files too big? We can receive emails up to 50 Mb, your sending capacity may differ.
to coordinate delivery via DropBox or other upload options.
The Fine Print
Upon issuing a new release of a Product (a version that contains additional functionality or new features, and is represented by a change in the initial digits of the version number to the left or the right of the first decimal point), JNBridge will no longer issue enhancements for previous releases, nor sell previous releases, of that Product, except to Customers with a current Support and Maintenance Agreement.
If a problem arises with a previous release, JNBridge may, at its sole discretion, either
(1) recommend a workaround,
(2) issue a patch for the previous release, or
(3) recommend the Customer upgrade to the current release.
The “End-of-Service date” for a given release is either (a) the day before the following release is issued plus 2 years, or (b) the date JNBridge discontinues selling the Software, plus 2 years.
See Product License and Support Agreements for a list of End-of-Service dates.